We start where the work happens
The documented process and the real one differ in every business we’ve walked. We trace the real one — storefront, ERP, and the spreadsheets between them.
Approach
Four phases.You keep everything we build.
No 90-slide deck at the end. The deliverable is a system that runs after we leave, and the numbers to prove it held.
Start here
The SystemsDiagnostic.
We trace one order end to end — through your storefront, your ERP, your carrier, your books, and every spreadsheet in between — and come back with what it actually costs you and what to build first.
Yours to keep — including if you build it yourself, or hand it to somebody else.
You get
- A systems map of every hop an order takes today — the real process, not the documented one
- A count of the human touches, and where each one is
- The three automations with the shortest payback, sized and sequenced
- A costed build plan with effort and an owner against each line
Fixed fee, quoted on the first call, credited in full against the build if you go ahead. Most engagements start here. Some end here, and that’s a fine outcome.
Book the Systems DiagnosticEvidence before opinion
Every recommendation traces to something measured — an order path, a conversion rate, a competitor’s live pricing.
Sequenced by payback
The roadmap leads with what pays for the engagement. Transformation comes after you’ve banked a win.
Built for you to own
If a system needs us to keep running, it isn’t finished. Documentation and training ship with the build.
What changes
More throughputfrom the systems you already own.
Almost nobody we work with needs more software. They need what they own connected, configured and tuned — and a way to see when flow starts creeping again. What is left over gets run by agents instead of evenings.
The sequence
Four phases.The third is the point.
Plenty of firms sell the first two. The value shows up when somebody is on the floor while the change actually takes hold.
01Weeks 1–2
Diagnostic
Walk the operation, pull the data, and trace how an order actually moves — through the storefront, the ERP, and every spreadsheet in between.
- Systems map
- Quantified problems
- Opportunity sizing
02End of week 2
Findings & roadmap
A direct read-out: what we found, what it costs, what to build. Sequenced by payback, with effort and an owner against each item.
- Findings read-out
- Prioritized roadmap
- Business case
034–12 weeks
Implementation
We build — integrations, agents, storefronts, dashboards — alongside your team, shipped in increments you can check. Most firms stop before this. This is where the value is.
- Systems live
- Documentation
- Operating dashboard
04Ongoing
Handover
Your team runs it. We review on an agreed cadence, verify the metrics held, and address drift. Some clients keep a retainer. Some don’t need one.
- Metric verification
- Team training
- Review cadence
Engagement models
Three waysto work together.
Most relationships start with the Systems Diagnostic. It is a contained commitment, and it tells both of us whether there is a reason to keep going.
The Systems Diagnostic
Fixed-scope assessment of one order path, ending in a read-out and a costed build plan. The usual starting point.
Build
Scoped implementation against a defined outcome — a storefront live, an integration running, an agent working the queue.
Advisory retainer
Standing counsel for owners and operators. A review cadence, decision support, and hands-on help when something needs to move.
Fit
Who this isn’t for
- Pre-revenue or pre-product.Come back when orders are arriving and the systems are groaning.
- Businesses outside the performance aftermarket.The focus is the whole point — anywhere else we’d be guessing, and you’d be paying for the education.
- Anyone who wants a deck instead of a build.The deliverable is a system that runs after we leave — not a strategy document.
- AI switched on over broken systems.Agents on top of a broken order path just break things faster. We fix the path first.
Name the one thingthat isn’t working.
Orders keyed in twice. Inventory that never matches. A site that costs more than it makes. Tell us which one it is and we’ll tell you straight, on the first call, whether we can fix it.